Bệnh viện đa khoa Quảng Nam Thân thiện - Trách nhiệm - Chuyên nghiệp
Friendly - Responsible - Professional
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The Patient satisfaction is our prideNho Tâm Huỳnh - 28/06/2017

Quang Nam Central General Hospital (QNCGH) is a second class hospital  under the Ministry of Health, with mandate of healthcare for the people in the Central and Highlands region, especially in Quang Nam and Quang Ngai provinces. The hospital was built on an area of nearly 20 hectares by KOICA’s grant aid fund, with the total cost of $ 45 million in which $ 10 million is of counterpart fund. The hospital is equipped with modern and synchronous technology.

Quang Nam Central General Hospital: a close friend of local people

QNCGH has a good way to get closer to the people, helping them understand the hospital’s operation and strengths. Recently, the hospital has cooperated with the Viet Nam Fatherland Front Committee of Nui Thanh district to organize the dialogue with an aim to listen to opinions, thoughts and concerns of people. For social charity of public health, the hospital has organized more than 26 counselings, medical examination, free medicine distribution, gift giving to nearly 10,000 poor people in Quang Nam and Quang Ngai provinces with total budget of about 700 million VND, excluding fees for echocardiography, general ultrasound, electrocardiogram. In addition, the hospital also has the mechanism of attracting good doctors through monthly income for each doctor which calculated by the hospital management software.

QNCGH: treatment quality makes belief

Thanks to the support of KOICA, the hospital were installed many modern and synchronous medical equipments, such as CT 64; MRI 1.5 Tesla; Digital Subtraction Angiography (DSA); Endoscopic ultrasonography; Echocardiography; 4D color ultrasound; Mammograms; Bone Densitometer; Ankle Brachial Index (ABI); Ultra filtration system, ventilator system, anesthesia machine, microbiological testing machine, biochemistry, hematology, autoimmune ... Moreover, the hospital has received yearly support from Ministry of Health to equip more necessary medical equipment.

Series of high technologies have been implemented such as Cardiac and cardiovascular interventions (heart valves, congenital heart, coronary arteries, circulatory system, renal vessels, brain vessels); Physiological electrolysis by high frequency waves; Place the temporary or permanent pacemaker; Emergency ambulatory surge in cases of jaw or pelvic, and subcutaneous haemorrhage under DSA; Petrochemical circuit in the treatment of liver cancer, cancer of the uterus; Oddi cystectomy and gallstones of bile duct by ERCP; Traumatic brain surgery; Spine surgery; Plastic surgery; hip replacement surgery; endoscopic surgery, especially endoscopic surgery of the adrenal glands; Cut lung, Colon, left lobe of liver; Endoscopic reconstruction of knee ligaments; Cut Esophagi and gastric surgery by Akyama; pancreas surgery (Whipple); Ultrasound treatment for organ failure; Vigorous anti-shock; Endoscopic ultrasonography for diagnosis of pancreatic, stomach and duodenal diseases; hemodialysis; Intestinal venous thrombosis, ...

The hospital has implemented many synchronous solutions in order to constantly improve the quality of medical examination and treatment to meet patients' satisfaction such as: Consolidating the organizational structure; Set up 3 teams to supervise the professional and administrative activities as well as health insurance online payment; Link and improve 3 major systems which are the Hospital Intelligence Solution (HIS) - Laboratory Information System (LIS) - Picture Archiving and Communication Systems (PACS). Strengthen external emergency team, red alert team, rapid response team through specific responsibilities, skills training and supplementary equipment, emergency - resuscitation facilities. Improve clinical protocols and professional technical procedures associated with consultation among interdisciplinary faculties and remote consultation from health experts of Hanoi, HCMC, Hue or directly support for the treatment of difficult cases and severe illness.

Currently, the hospital is operating as a satellite hospital of 4 nuclear hospitals in terms of medical examination and treatment which are: Hanoi Medical University Hospital, Hanoi Heart Hospital, Central K Hospital, National Hospital of Obstetrics and Gynecology.

Thanks to the synchronous solutions to improve the quality of treatment and the support of leading experts, the treatment quality of hospital has improved remarkably which reflected in the number of patients’ visits to the hospital. Annual medical examination and treatment are recorded toexceed the set target. On average, the hospital receives anually 125,000 - 130,000 outpatients and 25,000 - 30,000 inpatients. The performance indicators for the period 2012-2017 are from two to three times higher than the 2007-2011 period, specially high tech surgery has increased 42 times.

Problem solving strategy of human resource

Mr. Dinh Dao - Director of Quang Nam Central General Hospital said that the quality of human resource must be the key factor to promote the quality of medical examination and treatment for patients. The hospital leaders always have a "headache" to solve the "blockage" of human resource. The fact that, hospital is located in rural area where the socio-economic infrastructure is still limited, the living condition of people is not very high. So, it is difficult to attract and recruit long-term employees with good expertise. However, with effective support of Quang Nam PPC for working place, human resource, housing land, and especially astrategic policy to attract doctors from 2017, the hospital has its human resource development plan such as: Standardizing the planning staffs and having intensive training of core personnel in the hospital’s key and strong areas; Forming team works associated with the recruitment of 30-50 doctors in 2017, and 50-70 doctors by 2020 in order to implement high-tech service packages within the Scheme of satelite hospital for Hanoi Medical University Hospital, Hanoi Heart Hospital, Central K Hospital, National Hospital of Obstetrics and Gynecology.

Quang Nam Central General Hospital is entering a new phase with many difficulties and challenges ahead. However, with the achievements of 10 years of development, the support of  the State; the leadership of the Ministry of Health; the effective support from local authorities and KOICA, etc, the hospital will try its best develop and meet the expectations of leaders at all levels and local people.

  

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